Steps to Initiate a Return

At Blu Brain, we value customer satisfaction and the quality/safety of our products. 

Please follow these simple steps if you need to return your Blu Brain Methylene Blue. Ensure that you meet the eligibility criteria mentioned in our Returns and Refunds Policy, which can be found here.

Step 1: Check Eligibility

Before initiating a return, please ensure that your product meets the following criteria:

• The product is unopened and undamaged, with an unbroken safety seal.
• The return request is made within 7 days of receiving the product.
• The purchase was made through the Blu Brain website (third-party sites like eBay have their policies).

Step 2: Contact Customer Support

Contact our customer support team within 7 days of receiving the product to initiate a return. You can contact them via email or our website's support portal. Be prepared to provide proof of purchase and any necessary information about the product.

Step 3: Provide Photographic Evidence (if applicable)

If your product is damaged, you must report it within 48 hours of receiving it. Provide photographic evidence of the damage to our customer support team. They will guide you through the process of receiving a replacement.

Step 4: Prepare the Product for Return

Ensure the product is unopened, undamaged, and has an unbroken safety seal. Pack the product securely to avoid any damage during transit. Please note that return shipping costs are the responsibility of the customer.

Step 5: Ship the Product

Once your return request has been approved, you will receive further instructions on shipping the product back to us. Make sure to follow the shipping guidelines provided by our customer support team.

Step 6: Processing Refunds

Once we receive and inspect the returned product, refunds will be processed within 5 business days. We will use the original payment method to process the refund. Please note that shipping and handling charges are non-refundable.

Conclusion

We strive to ensure customer satisfaction and the quality/safety of our products. If you have any questions or concerns, please do not hesitate to contact our customer support team. Additionally, we invite you to provide feedback through our survey to help us improve our products and services.