Every Blu Brain order is sent by a tracked service.
Your tracking number
When your order is dispatched, we email you a tracking number. Keep that email — you need the number to follow your parcel.
If you have not received tracking details within two working days of ordering, check your spam or junk folder first, then raise a ticket.
Tracking your parcel
Go to blubrain.co.uk/track-order, enter your tracking number, and you will see the current status of your delivery.
You can also track directly with the carrier named in your dispatch email.
Delivery times
UK standard delivery is 2–3 working days; faster delivery is 1–2 working days. International delivery is typically 5–14 working days. See Shipping Rates and Delivery Timelines.
If tracking has not updated
Tracking can lag behind the parcel, particularly in the first 24 hours after dispatch and over weekends. If your parcel is outside the delivery window above and tracking has not moved, raise a ticket and we will chase the carrier.
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